Welcome to  Home-Start Telford & Wrekin

Supporting families

Building Better Opportunities

Volunteering for us
Fund raising events
Contact us

Our non-profit organisation in Telford and Wrekin is dedicated to charity work. Have you ever considered how much difference you can make by working for a voluntary organisation? The following pages present detailed information about our work and those we help.

Have a look through our website to learn more about us and our projects. If you're interested in our work and would like to support us, read about us and the projects we've contributed to in the past. If you'd like to contribute to our organisation, please don't hesitate to contact us, new members are always welcome.

How to make a referral to Home-Start Telford & Wrekin.

Referral Criteria.

  • The family must live within the borough of Telford & Wrekin.
  • The family must have at least one child under 5, preferably not yet in school.
  • There must be an additional vulnerability such as isolation, poverty, bereavement, poor mental or physical health, disability, developmental concerns, multiple birth, teenage parents, domestic violence, addictions etc.


The Referral Process

  • In the first instance, please email homestarttelfordandwrekin1@gmail.com to say that you have a family you would like to refer. (Do not include any personal information at this point.)
  • We will call you back to discuss the needs of the family and take some basic information. (There may be a short waiting list before we can offer support, we will let you know if that’s the case.)
  • Once we are ready to take the family, we will send you a referral form and a unique password with which to protect the document in line with our GDPR policy.
  • Once you have gained the parent’s consent and completed the form and password protected it, you can email it back to us,
  • We then contact the family, complete initial paperwork and match them with a volunteer who will provide them with 1-1 emotional and practical support, advice and guidance for 2-3 hours a week.
  •  We will let you know once the family is matched with a volunteer.

Family Newsletter February 2021

Family Newsletter February 2021
Family Newsletter Feb 2021.doc
Microsoft Word document [572.5 KB]

John Lewis and Waitrose Partnership - Please donate 

We are very excited about the John Lewis and Waitrose partnership with Home-Start and Fairshare this year - Here are the TV adverts:

Babies, Parents and Covid-19 Survey

Babies, parents and COVID-19: Tell us your experiences

Are you expecting a baby, or have you given birth or adopted a baby in the past two years? We want to hear how COVID-19 and the stay at home advice is affecting you and your baby. What are your concerns and challenges? Please take a few minutes to complete our survey.

You can find the survey here: https://crweblab.com/parents-babies-and-COVID-19

We want to make sure that the voices of parents are heard. And we’ll be sharing what we learn so that the experiences of parents and their babies are at the front of people’s minds when decisions are being taken. It is important we all understand more about the worries of parents and the challenges they are facing at this unique time.

Home-Start Telford & Wrekin is joining Home-Start UK, Best Beginnings, the Parent Infant Foundation, and the Maternal Mental Health Alliance to launch a new survey to gather the experiences and concerns of families at this time.

No other cohort of parents in the UK has ever had to go through social distancing and a global pandemic as they navigate pregnancy, birth and early parenthood. We want to make sure that the voices of a large and diverse group of parents are heard and that parental experiences and those of their children are at the forefront when decisions are being taken. We encourage every new or expectant parent to take a few moments to share their experiences with us. Please do share this survey with anyone who you think could help.

You can find the survey here : https://crweblab.com/parents-babies-and-COVID-19


The Stay at Home Band - 'Hello!'

“We love this song by @RichardWalters and his four-year old daughter, Addy, so much. Thank you to them both for choosing to support Home-Start’s Emergency COVID-19 Appeal. Have a watch/listen, donate and/or download, and please SHARE EVERYWHERE! https://www.youtube.com/watch?v=tWppDjlzH_I

Like so many parents, singer-songwriter Richard Walters and his wife Annie have struggled to keep their 4-year-old daughter, Addy, occupied and content during the Covid-19 lockdown. “As a parent, it’s easy to see how this strange situation we find ourselves in could very quickly become overwhelming. The work Home-Start does is absolutely vital, more so now than ever, and it’s a privilege to be able to support them with this single release. If it has been tough for us, as adults, to comprehend and cope with, it’s been even harder for children.”


You can read more about the new song on @Home here: https://at.home-start.org.uk/Interact/Pages/Content/Document.aspx?id=4985


Coronavirus Update

It is with great regret that, due to the unfolding coronavirus crisis and official guidance from Home-Start UK, we have suspended home-visiting support until further notice.


We will be working hard to make sure families still get support from our volunteers and staff during this crisis but it will not be on a face-to-face basis


For the latest updates and information, please visit and like our Facebook page by clicking the icon below:

HLC - Chatterbox and Playing Together Groups - CLOSED!


To all parents who attend the HLC groups - All groups will be closed until further notice!

We would like to thank our Trustees for all of the hard work they do for Home-Start

Home-Start UK launch #RealLifeParenting campaign

Home-Start UK reveals families facing challenges struggle alone for too long, potentially turning a difficult situation into a risky one       

  • 60% of parents said they feel pressure from social media to be the ‘perfect parent’
  • 95% of respondents thought fellow parents would delay in asking for help if they were struggling
  • Local Home-Start branches said that on average parents struggle for over 7 months before reaching out for support

New research released today reveals that 6 in 10 parents feel pressure from social media to be the ‘perfect parent’. Of those polled, 51% said that fears of being seen as a bad parent would hold mums and dads back in asking for help. Home-Start, the charity behind the poll, are highlighting the unrealistic expectations put on parents by social media, which they have dubbed ‘Insta-parenting’. Home-Start hope to encourage an honest discussion about the realities of parenting and expose the unrealistic expectations perpetuated online.

Feelings of failure or struggling to cope with your children is something many people find difficult to be open and honest about. The research shows that 95% of respondents believe parents who are struggling would delay in asking for help, and local Home-Start branches say that on average parents struggle for more than 7 months before reaching out for support. The impacts caused by waiting to talk can negatively impact parents’ mental health (33%), cause feelings of isolation for families (11%), and, worst of all from the charity’s and respondents’ perspective, cause children to miss out (49%).

Vivien Waterfield, Deputy Chief Executive of Home-Start UK, says: “Parenting has never been easy but with the added pressures of social media, our bad days and difficult times can seem magnified compared with the seemingly perfect families we see online. Home-Start offer non-judgemental, compassionate and confidential help and support. We start in the home, with an approach as individual as the people we’re helping. A child’s earliest years are irreplaceable, and because childhood can’t wait, we’re there for parents when they need us most”.

Octavia, a mum who was supported by Home-Start says: “Following a traumatic birth experience with my twins, I developed postnatal depression, anxiety and PTSD. I was scared to leave the house and distanced myself from friends, ashamed to admit what I was going through.

Seeing pictures on Facebook and Instagram of other new mums I knew made me feel even less competent as a mum. I often avoided going on there as what I was seeing was compounding my feelings of inadequacy.

After visiting my GP and also going for counselling, I reached out to Home-Start and they were able to provide me with a wonderful volunteer, Carole. With her support, I am able to get out of the house more and be less isolated. She’s also able to listen to me and my worries and is an excellent sounding board. In hindsight, I can see that social media doesn’t represent reality. I’m now really open about what we’ve been through and hope that my story can help someone else realise that they’re not alone”.

According to parents, the most valued ways Home-Start work with families are offering company, a listening ear and shoulder to cry on (44%), the predictability of the weekly visits (20%) and giving them a much needed a break (11%). Home-Start’s 2019 impact report data shows this unique approach works, with 96% of families helped by Home-Start saying they felt less isolated, 94% reporting improved self-esteem, 94% reporting improved children’s development and 95% saying the same about their own health and wellbeing.

Leah, a volunteer for Home-Start Hull says: “I am a relative newbie to Home-Start Hull having joined in September 2018. We live in a world that is becoming increasingly isolated and time-poor in spite of the presence and connections of social media. It takes a village to raise a child but sadly for many families this village has disappeared. Home-Start volunteering has made a difference to me. It has made me reflect upon my own attitudes and beliefs and highlighted the ever-growing need for s to re-engage with those around us.”

30 Reasons to Volunteer for Home-Start

Over the past three decades, we’ve had an incredible 491 volunteers help us support 1475 families across Telford and Wrekin. We know from their feedback that there are so many benefits to the volunteer themselves, as well as the families they help.

As we celebrate reaching our 30th birthday, we’ve enlisted the help of our current supporters to compile a list of 30 reasons to volunteer for Home-Start.

30 reasons to volunteer for Home-Start -[...]
Microsoft Word document [153.7 KB]
Annual Report 19 - 20
PDF Annual Report 19-20.pdf
Adobe Acrobat document [896.2 KB]
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